Cancellation Policy
Last updated: May 2026
We understand that travel plans can change. You may cancel any transfer or private ride free of charge up to 3 hours before the scheduled pickup time. Within that 3-hour window the full amount is charged, so our professional chauffeur partners — who have reserved their schedule exclusively for your booking — are fairly compensated for the short notice.
Cancellation Windows — Transfers & Private Rides
| Cancellation Window | Refund | Notes |
|---|---|---|
| 3 hours or more before pickup | 100% | Full refund, no questions asked. |
| Less than 3 hours before pickup | 0% | No refund. Full charge applies. |
| No-show — standard pickup | 0% | Full charge applies. Chauffeur waits 15 minutes after the scheduled pickup time. |
| No-show — airport pickup | 0% | Full charge applies. Chauffeur waits 60 minutes after landing to allow time for customs and luggage retrieval. |
Modifying a Booking
You can change a transfer or private ride — pickup time, address, or vehicle class — free of charge up to 6 hours before the scheduled pickup. Inside that 6-hour window the booking can no longer be self-edited, but you may still cancel free of charge up to 3 hours before pickup, or contact our concierge for assistance.
Private Tours
When you book a tour, your card is only saved — nothing is charged. The full amount is charged automatically when the supplier payment window opens, 15 days before departure for most tours (the exact date is shown at checkout and in your account). Cancellation is free until that date; after it — including bookings made inside the window, which are charged at checkout — the full amount is due and no refund applies. Modifications are self-service until the same date; afterwards our concierge checks every change with the suppliers before confirming.
How to Cancel
- Log in to your GIORIZZ account at giorizz.com/login
- Navigate to My Bookings and select the booking to cancel
- Click "Cancel Booking" and confirm
- You will receive a cancellation confirmation via email
Alternatively, contact us directly for assistance cancelling any booking.
Refund Processing
Eligible refunds are processed within 5-10 business days to the original payment method. Processing times may vary depending on your bank or card issuer. GIORIZZ does not charge any cancellation processing fee.
Force Majeure & Exceptional Circumstances
In cases of flight delays, severe weather, medical emergencies, or other circumstances beyond your control, we evaluate cancellation requests on a case-by-case basis with full flexibility. Please contact us immediately if you experience such a situation.
Have questions?
Our team is available 24/7 to assist with any cancellation.
Contact Support