Politica di Cancellazione
Last updated: May 2026
We understand that travel plans can change. You may cancel any transfer or private ride free of charge up to 3 hours before the scheduled pickup time. Within that 3-hour window the full amount is charged, so our professional chauffeur partners — who have reserved their schedule exclusively for your booking — are fairly compensated for the short notice.
Cancellation Windows — Transfers & Private Rides
| Cancellation Window | Refund | Notes |
|---|---|---|
| 3 hours or more before pickup | 100% | Full refund, no questions asked. |
| Less than 3 hours before pickup | 0% | No refund. Full charge applies. |
| No-show — standard pickup | 0% | Full charge applies. Chauffeur waits 15 minutes after the scheduled pickup time. |
| No-show — airport pickup | 0% | Full charge applies. Chauffeur waits 60 minutes after landing to allow time for customs and luggage retrieval. |
Modifying a Booking
You can change a transfer or private ride — pickup time, address, or vehicle class — free of charge up to 6 hours before the scheduled pickup. Inside that 6-hour window the booking can no longer be self-edited, but you may still cancel free of charge up to 3 hours before pickup, or contact our concierge for assistance.
Private Tours
Tours are price-on-request: no charge applies until you accept the concierge offer. Once a tour is confirmed, you may cancel free of charge up to 24 hours before the start; within 24 hours the full amount is charged. Tour modifications close 72 hours before the start — for later changes, contact our concierge.
How to Cancel
- Log in to your GIORIZZ account at giorizz.com/login
- Navigate to My Bookings and select the booking to cancel
- Click "Cancel Booking" and confirm
- You will receive a cancellation confirmation via email
Alternatively, contact us directly for assistance cancelling any booking.
Refund Processing
Eligible refunds are processed within 5-10 business days to the original payment method. Processing times may vary depending on your bank or card issuer. GIORIZZ does not charge any cancellation processing fee.
Force Majeure & Exceptional Circumstances
In cases of flight delays, severe weather, medical emergencies, or other circumstances beyond your control, we evaluate cancellation requests on a case-by-case basis with full flexibility. Please contact us immediately if you experience such a situation.
Have questions?
Our team is available 24/7 to assist with any cancellation.
Contact Support