Frequently Asked Questions

GIORIZZ is a luxury mobility platform. It operates premium chauffeur services directly across Sicily and mainland Italy, and coordinates worldwide transfers through a vetted partner network — serving hotels, travel agencies, concierges, corporate clients and private travellers.

You request a transfer or experience and receive a fixed quote. In Sicily and mainland Italy, GIORIZZ manages journeys directly through its operational network. In other destinations, it coordinates carefully vetted local partners while maintaining a single booking and service standard. Either way one team manages the booking end to end — flight tracking, meet-and-greet, confirmation within hours.

GIORIZZ is a proprietary luxury mobility platform — not a broker that resells rides, and not a traditional NCC. It owns the system that runs the whole journey: booking and request flow, operational orchestration, dispatch, the agency workflow, a verified partner network and concierge operations, all under one operating standard — dispatch is only one component of it. GIORIZZ operates its own chauffeur service directly across Sicily and mainland Italy and extends worldwide by coordinating vetted partners, so you always deal with one standard and one point of contact.

Direct operations cover Sicily and mainland Italy today. Transfers in other countries are arranged on request through vetted partners — tell the concierge your route and we confirm availability.

Yes. Hotels and their concierge teams partner with GIORIZZ for guest transfers with reserved rates, white-label confirmations, consolidated invoicing and a dedicated contact — so the arrival matches the property's standard.

Yes. Travel agencies, DMCs and wedding planners use the B2B partnership: dedicated wholesale rates, a credit facility with invoice terms, white-label documents and instant booking — ground transport becomes a real margin line.

Every chauffeur and partner is background-verified, professionally assessed for driving and presentation, trained in private-client and hospitality protocol, and bound by a confidentiality agreement. Licensing and insurance are checked before the first assignment.

Vehicle classes range from First Class and Business Class to Business Van and Green Class (electric). Services include airport transfers, city-to-city journeys, private tours, weddings and events, corporate mobility and hourly chauffeur hire.

Yes. Through its concierge and selected aviation partners, GIORIZZ arranges helicopter transfers, private-jet coordination, multi-day itineraries, event logistics and bespoke requests. GIORIZZ coordinates these — it does not operate aircraft directly.

Use the booking widget on the homepage for transfers and hourly service, or the Val di Noto tour page to reserve online. For multi-day itineraries, group travel, or anything bespoke, our concierge builds the plan for you — start at /concierge.

Every transfer receives a fixed, all-in quote before you book — no surge pricing, no hidden fees. Hourly service is a transparent per-hour rate covering chauffeur, vehicle, fuel, and parking. You see the final price at confirmation, not after the journey.

We recommend at least 24 hours for standard transfers and a week for multi-vehicle events. Same-day requests are accommodated subject to availability, usually confirmed within two hours.

Yes. Pickup time, address, and vehicle class can be changed up to 6 hours before your transfer at no charge. Inside 6 hours, contact our concierge and we accommodate changes whenever operationally possible.

Transfers and hourly chauffeur: free cancellation up to 3 hours before pickup; cancellations within 3 hours, or no-shows, are charged in full (your chauffeur waits 15 minutes at standard pickups, 60 minutes at airports). Multi-day tours: free cancellation up to 24 hours before start, then charged in full (tour changes close 72 hours before). Agency and contract accounts follow tailored terms.

Most inquiries are answered within two hours during business hours and within twelve hours overnight. Urgent transfer requests are prioritised, usually confirmed within one hour.

We track live flight data for every airport transfer and reschedule pickup to your actual landing time. A complimentary 60-minute wait at airports covers passport control and baggage claim, so a delayed arrival never affects your collection.

Your chauffeur waits inside the arrivals hall just past customs, holding a discreet name sign, and walks you to the vehicle at the designated pickup point. A direct phone line is included in your booking confirmation.

Your chauffeur meets you at the terminal exit or the marina arrival point with a personalised name sign and handles your luggage from quayside to vehicle. Timing is aligned to your cruise, ferry, or charter schedule.

Yes. Share your arrival or departure time and we synchronise the ground transfer accordingly, including onward connections such as the Aeolian Islands via Milazzo.

Our bookable fleet is organised by class: First Class, Business Class, Business Van, and Green Class. Executive Shuttle, Executive Coach, Executive Lounge, and Bespoke Class are arranged on request through our concierge. See the full range on /fleet.

First Class or Business Class for one to three guests; Business Van for families or small groups up to six with luggage; Green Class for a lower-impact journey. Unsure? Our concierge will match the right class to your trip.

Yes. Executive Shuttle, Coach, Lounge, and Bespoke Class are arranged through our concierge — share your dates and group size and we confirm availability and a fixed price.

First Class and Business Class seat up to three guests with two cases; Business Van carries up to six guests with luggage. For larger parties we coordinate additional vehicles or an Executive Shuttle on request.

Every vehicle includes high-speed Wi-Fi, chilled bottled water, phone chargers, and climate control. Daily press, specific beverages, and in-cabin refreshments can be arranged at booking.

Yes. Our single-day Val di Noto tour (Noto, Modica, Ragusa Ibla) is bookable online, and fully bespoke multi-day itineraries across Sicily, Italy, and the Mediterranean are planned by a named concierge and delivered by a single chauffeur-companion. Request yours at /concierge.

Completely. Pace, stops, dining, and special requests are shaped around you. Share what matters and your concierge designs the day — or the week — accordingly.

Private tours are designed for up to six guests in a Business Van; larger parties are handled with additional vehicles on request. Pricing depends on route, duration, and inclusions, and is confirmed as a fixed quote before you book.

Hourly service has a three-hour minimum with unlimited stops inside your window. You can add hours during the day at the same rate — just tell your chauffeur or concierge, no penalty.

Yes. Our at-your-disposal programme assigns a single dedicated chauffeur across consecutive days, preserving continuity of service, language, and discretion throughout your stay.

Yes, on request at no extra charge. Infant carrier, toddler, and booster options are available — share the child’s age and weight at booking so we fit the correct seat.

Yes, with advance notice. Tell us your requirements at booking and we arrange a suitable vehicle and any step-free assistance needed.

Our coordination team works in English, Italian, French, German, Spanish, and Arabic. Chauffeurs are matched to your language preference whenever possible.

Green Class is available now. You select it at booking and our concierge confirms the specific low-emission vehicle — typically within two hours — based on route and availability. Fulfilment is on request as we extend the programme to new cities.

Discretion is the standard. Chauffeurs are bound by a confidentiality agreement covering your identity, itinerary, and in-vehicle conversations; vehicles are unmarked on request and your booking is never discussed outside our coordination team.

Every chauffeur passes NCC licence verification, a background check, a defensive-driving assessment, and language screening, plus a final service review with a senior coordinator before joining the active roster.

Helicopter flights and transfers, plus private-jet ground coordination, arranged through selected aviation partners. Our concierge plans the route, timing, and the chauffeur connection at both ends — you deal with one team, one plan.

Yes. We monitor your flight, coordinate with the private-terminal (FBO) handler, and have your chauffeur in position before you land, with luggage transferred directly. The transition from aircraft to vehicle takes minutes.

Yes — point-to-point transfers that skip long drives and ferries, and scenic flights over Etna and the Aeolian Islands, all coordinated with vetted operators and synced with your ground chauffeur.

Yes. Our B2B programme is built for luxury travel advisors and family offices, with a single point of contact, consistent standards across every route, and consolidated billing.

Yes. Chauffeurs arrive in unmarked premium vehicles and operate with full discretion, so the service reflects your brand, not ours.

We consolidate activity into a single periodic invoice rather than charging per ride, reducing administrative friction for your finance team.

Approved agencies receive net wholesale rates and may apply their own markup when presenting services to clients. Credit, wallet, white-label and invoicing options depend on the agency account and agreed commercial terms.

Yes. B2B partners receive a live tracking link for active journeys, shared securely and limited to the booking in question.

Partners operate flagship premium vehicles under four years old, with valid NCC licensing for their jurisdiction. Standards are enforced consistently across the network.

Yes. To keep a consistent identity, we accept vehicles with a black or midnight-blue exterior and a formal interior presentation.

Partners use streamlined, automated B2B invoicing with clear, scheduled payouts — no manual paperwork per ride.

Yes. Approved partners and their active drivers sign a confidentiality agreement covering guest identity, itinerary, and in-vehicle communications — discretion is fundamental to the service.

Start on our For Chauffeurs page, where you can review the standards and submit your details. Our team reviews each application and follows up directly.

Our press desk handles media requests, interviews, and brand information. Reach out through the contact page and we will route your request to the right person.

Brand and logo use is granted case by case. Contact us with the context and intended use, and we will share the appropriate guidance and assets.

We hire across chauffeur, operations, and concierge roles as we grow. See current openings and how to apply on our Careers page.

We are a luxury service company built on precision and hospitality. Every role is expected to raise the standard, and we value people who take pride in the details.