Frequently Asked Questions

GIORIZZ is a premium chauffeured mobility platform with international ambition. Our current operational base is in Sicily — Catania, Taormina, Palermo — where we have deep roots, local expertise, and unmatched luxury standards. We are gradually opening additional Italian and European cities through vetted partners who share our standards.

Our global fleet is organised by service class — First Class, Business Class, Business Van, and Green Class. Executive Shuttle, Executive Coach, Executive Lounge, and Bespoke Class are available on request through our concierge. Discover the full fleet on our /fleet page.

GIORIZZ monitors live flight data for every airport transfer and automatically reschedules pickups to actual landing times. A complimentary 60-minute wait at airports covers passport control and baggage claim, so arrival delays never affect your collection time. For standard pickups, a 15-minute courtesy window applies.

Yes. GIORIZZ specialises in private-client, C-suite, and diplomatic mobility. Every chauffeur signs a Non-Disclosure Agreement covering guest identity, itinerary, and in-vehicle communications. Discretion is the foundation of the service: chauffeurs are trained to minimise conversation, never discuss bookings outside dispatch, and receive an individual briefing before every pickup.

Your chauffeur waits inside the arrivals hall immediately after customs, holding a discreet name sign, and walks you personally to the vehicle at the designated pickup bay. A direct phone line is shared in your booking confirmation.

Yes. GIORIZZ offers a curated single-day tour in Val di Noto (Noto, Modica, Ragusa Ibla) bookable online, plus fully bespoke multi-day itineraries across Sicily, Italy, and the Mediterranean — Taormina, Syracuse, the Aeolian Islands, Rome, the Amalfi Coast. A named concierge plans the route and a single chauffeur-companion delivers the full journey. Request your itinerary at /concierge.

Yes. Our 'At Your Disposal' hourly programme guarantees a single dedicated chauffeur across consecutive days, preserving continuity in service, language, and discretion throughout your stay. Available for private-client and corporate bookings.

Every GIORIZZ vehicle includes high-speed Wi-Fi, chilled bottled water, Lightning and USB-C chargers, and dual-zone climate control. Daily press, specific beverages, and in-cabin refreshments are available on request at booking.

GIORIZZ provides premium child safety seats on request at no additional charge. Group 0+ (infant carrier), Group 1 (toddler), and Group 2/3 (booster) options are available — specify the child's age and weight at booking so we can install the correct seat.

Every GIORIZZ chauffeur passes a multi-stage vetting process: NCC licence verification, criminal background check, defensive driving assessment, language screening, and a final service test with a senior dispatcher before being added to the active roster.

The GIORIZZ Green Class is available now in Sicily with selected premium electric sedans and SUVs, bookable directly online. Outside Sicily, low-emission vehicles can be requested through our concierge as we extend the Green programme to new cities. For non-electric routes, every kilometre is carbon-offset through verified climate-compensation partners.

GIORIZZ applies a transparent policy that varies by service. Private transfers and hourly chauffeur: free cancellation up to 3 hours before pickup; 100% charge if cancelled within 3 hours or no-show (15-minute courtesy at standard pickups, 60 minutes at airports). Multi-day tours: free cancellation up to 72 hours before start; 100% charge afterwards. Contract-account clients may negotiate tailored terms.

Yes. We offer a dedicated B2B Partner Program designed specifically for luxury travel advisors.

Our services are delivered with absolute discretion. Chauffeurs arrive in unbranded premium vehicles.

Security and logistics are paramount. B2B partners receive a live GPS tracking link.

We eliminate administrative friction with aggregated monthly invoicing.

Absolutely. We specialize in complex logistics.

GIORIZZ offers highly competitive, transparent commission structures for certified luxury travel partners.

Partners must operate flagship premium vehicles that are under 4 years old. Licensing is strictly enforced based on your jurisdiction.

GIORIZZ utilizes an advanced 3-stage dispatch architecture. High-value routes are often routed to our Internal Fleet.

Yes. To maintain a consistent brand identity globally, we exclusively accept vehicles with a black or midnight-blue exterior.

The dress code is strictly formal.

GIORIZZ offers streamlined, automated B2B invoicing.

Yes. All approved partners and their active drivers must sign and adhere to a comprehensive NDA.